Grounding events in the real world

Neurun puts everything happening at an event, and around the city hosting it, onto one live map. Visitors can explore it or simply ask, so they always know what to do next.

See it live Partner with Us

RunConcierge · Race Weekend EN

Where can my family cheer for me twice?

Two spots fit your 4:10 goal pace: Mile 8, then a 12-minute walk to Mile 20. You should reach Mile 20 around 11:40 AM.

Course MapRoad ClosuresYour Goal Pace

Illustrative Example

Working with

NYC Tourism + Conventions
NYNJ FWC26 Host Committee
Tata Consultancy Services
ASICS
Google Maps Platform

Our Technology

Everything visitors need to know, together on one map

Neurun brings together everything an organization needs to share with its visitors, from schedules and logistics to recommendations and partner benefits, and keeps it up to date as plans change. People reach it through an interactive concierge where they can ask a question in their own words and see the answer on the map, wherever they happen to be.

For visitors, it feels like having a knowledgeable local in their pocket who knows what is happening nearby and what to do next. For organizers and brands, it becomes a reliable way to reach their audience and a clear record of what that audience wanted to know.

RunConcierge for the ASICS Los Angeles Marathon on a laptop beside a 3D map, and the NYNJ World Cup Concierge on a phone

How It Works

Every experience is built in layers

The interactive map is the foundation, and it can be embedded on its own in an organizer's website. We add other layers based on what each event needs, and your team manages all of them in the Neurun admin portal, where changes go live as soon as they're published.

Event Routing

Show exactly how an event moves through the city

A marathon or a parade can change how a whole city works for a day, and a general-purpose map has no way of showing it. Neurun draws each route directly on the map along with the streets it closes, so everyone affected knows where to go and what to avoid.

Courses and shuttle lines
Each route appears with its turns and mile markers, so people can find the best places to watch and the fastest way to get there.
Closures and detours
Closed streets and detours are mapped block by block and updated as the event progresses.

Marathon course Closed to traffic Illustrative example

Why Neurun

How we compare to the tools visitors use today

Static maps and FAQ chatbots each cover part of what visitors need. Neurun brings those pieces together and adds the event routing and planning tools that neither one was built to provide.

How static maps and PDFs, FAQ chatbots, and Neurun support each capability
Capability	Static maps and PDFs	FAQ chatbots	Neurun
Official event content	Full support	Full support	Full support
Location context	Full support	Not supported	Full support
Event routes and road closures	Partial support	Not supported	Full support
Answers to visitor questions	Not supported	Full support	Full support
Personalized recommendations	Not supported	Partial support	Full support
Event and city itineraries	Not supported	Not supported	Full support
Visitor behavior analytics	Not supported	Partial support	Full support

Full supportPartial supportNot supported

Applications

Built for the world's largest events

We work with event organizers and with the cities and tourism agencies that host them.

Event ConciergeWorld Cup 2026

NYNJ World Cup Concierge

For the 2026 World Cup, Neurun built the official fan concierge for the New York/New Jersey host region. It guided visitors and locals to fan zones, transit, cultural neighborhoods, and local businesses in more than 60 languages, and it was embedded on nynjfwc26.org and across the NYC Tourism platform.

We built it on Google Maps Platform in partnership with the NYNJ FIFA World Cup 2026 Host Committee, and it served as the primary digital guide for one of the most-attended sporting events in the world.

After the Tournament The concierge is now live year-round as the NYC Tourism Concierge at nyctourism.com.

See the Concierge at nynj.neurun.com

Event ConciergeWorld Marathon Majors2025 Google Maps Platform Honorable Mention

RunConcierge

RunConcierge brings Neurun's platform to marathon and endurance race weekends. Runners and spectators find routes, schedules, logistics, partner benefits, and live updates in one place, alongside a 3D map that responds to each question.

It has been used at World Marathon Majors with TCS and ASICS, including Boston, London, Paris, and Sydney, and it received a 2025 Google Maps Platform Honorable Mention.

Learn more at RunConcierge.ai

May 29 to July 19, 2026

The NYNJ World Cup Concierge by the numbers

324,000page views
51,246questions asked by attendees
60+languages supported
4m 14saverage session length

The most-tapped layer on the map was the city's free LinkNYC viewing kiosks, with 23,363 taps, even though they barely came up in the questions people typed.

Press

In the news

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About Us

Making complex events feel effortless

Neurun was founded by people who love exploring new places and the shared moments that bring crowds together. We're event-goers and organizers ourselves, so we know how much the right tools can change the way someone experiences a large gathering. Whether a city is hosting the World Cup or its annual marathon, we want everyone who takes part to feel informed and confident throughout their visit.