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Terms of Service

Neurun, Inc. — Terms of Service


Effective Date: March 5, 2026 Last Updated: March 5, 2026

Agreement to Terms


These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Neurun, Inc., a Massachusetts corporation located at Folger Ave, Beverly, MA 01915 ("Neurun," "Company," "we," "us," or "our").


By accessing or using Neurun technologies, including RunConcierge, white labeled event concierges, our website at neurun.com, mobile applications, SMS services, voice interfaces, or any related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.


If you do not agree with these Terms, you must discontinue use of the Service immediately.

1. Description of Service


Neurun is an AI-powered digital concierge platform designed for large-scale sporting events. The Service includes:


  • Communication Channels: Web based chat.

  • Event Integration: Real-time event data including schedules, course/venue maps, points of interest, weather conditions, and logistics for participating events.

  • Conversation History: Persistent conversation memory to provide continuity and personalized assistance across interactions.


The Service is provided to event organizers and their participants. Certain features may vary depending on the event and your subscription or access level.

2. Eligibility


You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.


If you are using the Service on behalf of an organization (such as a race organizer), you represent that you have the authority to bind that organization to these Terms.

3. Account Registration and Security


To access certain features you may need to create an account. You agree to:


  • Provide accurate, current, and complete information during registration.

  • Maintain and update your information to keep it accurate.

  • Keep your login credentials confidential and not share them with any third party.

  • Notify us immediately at [email protected] if you suspect unauthorized access to your account.


You are responsible for all activity that occurs under your account. Neurun is not liable for any loss arising from unauthorized use of your account.

4. AI Data Processing and Transparency


Neurun uses artificial intelligence to power the Services and related features. We believe you deserve clear information about how your data is processed by AI systems.


4.1 How Your Conversations Are Processed


When you interact with the Services, your messages are processed as follows:


  • Input Processing: Your messages (text, voice transcriptions) are sent to our servers, where they are analyzed to understand your intent and generate a helpful response.

  • AI Language Models: We use Google Gemini to process conversational inputs and generate responses. Your messages are transmitted to Google Gemini’s APIs for processing.

  • Voice Processing: If you use voice features, your speech is transcribed and processed using Google Gemini’s voice AI technology.


4.2 Conversation Memory and Context


Neurun maintains a conversation history to provide continuity across your interactions. This means:


  • Previous conversations may be used as context when generating new responses.

  • We store summaries and key details (such as your event schedule, goals, and preferences) to personalize the Service.

  • You may request deletion of your conversation history at any time (see Section 16).


4.3 How AI Data Is Not Used


  • Your personal data is not used to train third-party AI foundation models. We use API-based inference only.

  • Your conversations are not sold to third parties.

  • Your data is not used for advertising purposes.


4.4 AI Limitations


AI-generated responses may occasionally be inaccurate, incomplete, or out of date. You should independently verify critical information, particularly regarding event logistics, health guidance, and safety matters. See Section 7 (Medical Disclaimer) for important health-related limitations.

5. Health and Fitness Data


For some white labeled technologies, the Service may collect and process health and fitness data, including but not limited to:


  • Heart rate, pace, distance, and elevation data from connected fitness devices.

  • Training history and performance metrics.

  • Self-reported health information, injuries, or medical conditions shared during conversations.

  • Event performance data and goals.


5.1 Purpose of Health Data Processing


Health and fitness data is used solely to:


  • Provide personalized event and training guidance.

  • Track your goals and progress.

  • Generate insights relevant to your events.


5.2 Health Data Protections


  • Health data is encrypted in transit and at rest.

  • Access to health data is restricted to authorized personnel and systems on a need-to-know basis.

  • Health data is not shared with third parties except as necessary to provide the Service (e.g., sending data to AI providers for processing your specific request) and as described in our Privacy Policy.

  • You may delete your health data at any time by contacting [email protected] or through your account settings.

6. Connected Third-Party Services


For some white labeled concierges, the Service allows you to connect third-party accounts and services to enhance your experience.


6.1 Garmin and Fitness Platforms


If you connect a Garmin account or other fitness platform, you authorize Neurun to access the data you have permitted through that platform's authorization flow. You may revoke this access at any time through your connected service's settings or by contacting us.


6.2 Third-Party Service Terms


Your use of connected third-party services is also governed by those services' own terms of service and privacy policies. Neurun is not responsible for the practices of third-party services. The third-party services currently integrated with RunConcierge include:


  • Google Gemini
    AI language processing

  • ElevenLabs
    Voice synthesis and processing

  • Twilio
    SMS and voice communication

  • Garmin
    Fitness and health data sync


We will update this list as integrations change and notify users of material additions.

7. Medical Disclaimer


IMPORTANT: READ THIS SECTION CAREFULLY.


The Services do NOT provide medical advice, diagnosis, or treatment. Any health-related information, training suggestions, or fitness insights provided by the Service are for informational and general wellness purposes only.


  • Always consult a qualified healthcare professional before starting or modifying any exercise program, especially if you have pre-existing health conditions, injuries, or concerns.

  • Do not disregard professional medical advice or delay seeking it based on information provided by the Service.

  • In a medical emergency, call 911 (or your local emergency number) immediately. Do not rely on the Service for emergency assistance.

  • The Service may process health metrics (e.g., heart rate data from connected devices), but it is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

  • AI-generated training and health suggestions are based on general principles and your self-reported or device-reported data. They do not account for all individual health factors.


By using the Service, you acknowledge and accept these limitations and assume all risks associated with acting on information provided by the Service.

8. User Data Ownership and Portability


8.1 Your Data Belongs to You


You retain full ownership of all personal data you provide to the Service, including your conversation history, health data, fitness data, event information, and any other content you submit.


8.2 Data Portability


You have the right to request a copy of your data in a commonly used, machine-readable format. To request a data export, contact [email protected]. We will fulfill data export requests within 30 days.


8.3 License to Provide the Service


By using the Service, you grant Neurun a limited, non-exclusive, non-transferable license to use, process, and store your data solely for the purpose of providing and improving the Service. This license terminates when you delete your account or request data deletion.

9. Purchases and Payments


9.1 Currency and Pricing


All purchases and fees associated with the Service are denominated in United States Dollars (USD). Pricing for specific plans, features, or event-based access will be displayed at the time of purchase.


9.2 Payment Terms


If you purchase a paid plan or feature:


  • You agree to pay all fees associated with your selected plan.

  • Payment is due at the time of purchase or at the beginning of each billing cycle for subscriptions.

  • All fees are non-refundable except as required by law or as expressly stated in a specific offer.


9.3 Free and Event-Sponsored Access


Certain features may be provided at no cost to you, sponsored by event organizers. Access terms and duration for event-sponsored features will be communicated at the time of enrollment.

10. Prohibited Activities


You agree not to:


  • Use the Service for any unlawful purpose or in violation of any applicable law.

  • Attempt to gain unauthorized access to any part of the Service, other users' accounts, or our systems.

  • Interfere with or disrupt the Service or servers or networks connected to the Service.

  • Use automated systems (bots, scrapers, crawlers) to access the Service without our written permission.

  • Transmit harmful code, malware, or any material that could damage or interfere with the Service.

  • Impersonate another person or entity or misrepresent your affiliation.

  • Use the Service to harass, abuse, or harm others.

  • Reverse-engineer, decompile, or attempt to extract the source code of the Service.

  • Resell, redistribute, or sublicense access to the Service without our written consent.

  • Use the Service to collect or harvest personal information of other users.


Violation of these prohibitions may result in immediate account termination.

11. User-Generated Content


You may submit content through the Service, including messages, event reports, feedback, and other materials ("User Content").

  • You retain ownership of your User Content.

  • You grant Neurun a limited license to use, store, and process your User Content solely for the purpose of providing the Service.

  • You are solely responsible for your User Content and represent that it does not violate any third party's rights or any applicable law.

  • We reserve the right to remove User Content that violates these Terms.

12. Intellectual Property


The Service, including its design, software, AI models (excluding third-party models), text, graphics, logos, and trademarks, is owned by or licensed to Neurun, Inc. and is protected by intellectual property laws.


  • "Neurun," "RunConcierge," and related logos are trademarks of Neurun, Inc.

  • You may not use our trademarks without prior written consent.

  • These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as permitted herein.

13. Service Availability and Uptime


13.1 Availability Target


Neurun strives to maintain 99.5% uptime for the Service, measured on a monthly basis, excluding scheduled maintenance windows.


13.2 Scheduled Maintenance


We will provide at least 48 hours' advance notice for planned maintenance that may cause service interruption, except in cases of urgent security patches. Maintenance notifications will be communicated via email and/or in-app notice.


13.3 Incident Response


In the event of unplanned downtime or service degradation:


  • We will acknowledge the issue within 1 hour of detection.

  • We will provide status updates at reasonable intervals until the issue is resolved.

  • A post-incident summary will be made available for significant outages upon request.


13.4 Event-Critical Periods


We prioritize service reliability during active event periods. Enhanced monitoring and support are in place during events served by the platform.


13.5 No Guarantee


While we make commercially reasonable efforts to maintain high availability, we do not guarantee uninterrupted or error-free service. The availability target stated above is a goal, not a contractual guarantee of specific uptime.

14. Security Commitments


Neurun maintains a comprehensive information security program designed to protect the confidentiality, integrity, and availability of your data. Our security practices include:


  • Encryption: All data is encrypted in transit (TLS 1.2+) and at rest.

  • Access Controls: Role-based access controls limit data access to authorized personnel based on the principle of least privilege.

  • Infrastructure Security: Our infrastructure is hosted on professionally managed cloud platforms with industry-standard physical and network security controls.

  • Monitoring: Continuous monitoring and logging of system activity to detect and respond to potential security events.

  • Vendor Management: Third-party service providers are evaluated for their security practices, and data processing agreements are in place with all providers who handle user data.

  • Employee Security: Background checks, security awareness training, and confidentiality agreements for all personnel with access to user data.

  • SOC 2 Alignment: Our security program is designed to align with SOC 2 Trust Service Criteria for security, availability, and confidentiality.


For questions about our security practices, contact [email protected] or [email protected].

15. Data Breach Notification


In the event of a security breach that results in unauthorized access to, disclosure of, or loss of your personal data:


  • Notification Timeline: We will notify affected users within 72 hours of confirming the breach, consistent with applicable legal requirements.

  • Notification Content: Breach notifications will include: a description of the incident, the types of data involved, steps we are taking to address the breach, and recommended actions you can take to protect yourself.

  • Notification Method: We will notify you via email to your registered email address and, where appropriate, through in-app notifications or other communication channels.

  • Regulatory Reporting: We will notify relevant regulatory authorities as required by applicable law, including the Massachusetts Attorney General's office where required under Massachusetts data breach notification law (M.G.L. c. 93H).

  • Ongoing Updates: We will provide follow-up communication as material new information becomes available about the incident.

16. Account Termination and Data Deletion


16.1 Termination by You


You may terminate your account at any time by:


  • Contacting [email protected] with a termination request.

  • Using the account deletion feature in your account settings (where available).


16.2 Termination by Neurun


We may suspend or terminate your account if:


  • You violate these Terms or any applicable law.

  • Your use of the Service poses a security risk or risk of harm to other users.

  • Your account has been inactive for an extended period (we will notify you before deletion due to inactivity).

  • We are required to do so by law.


We will provide reasonable notice before termination except where immediate action is necessary for security or legal reasons.


16.3 Effect of Termination


Upon account termination:


  • Your right to access the Service will cease immediately.

  • You may request an export of your data prior to or within 30 days after termination (see Section 8.2).


16.4 Data Deletion


Upon account termination or upon your request:


  • Your personal data, conversation history, and health data will be deleted from our active systems within 30 days.

  • Data may persist in encrypted backups for up to 90 days after deletion from active systems, after which it will be purged.

  • Certain data may be retained longer where required by law or for legitimate business purposes (e.g., billing records, fraud prevention). We will inform you of any such retention.

  • Deletion requests should be directed to [email protected].

17. Limitation of Liability


TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:


  • NEURUN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

  • NEURUN'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO NEURUN IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

  • THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF NEURUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

18. Indemnification


You agree to indemnify, defend, and hold harmless Neurun, Inc. and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:


  • Your use of the Service.

  • Your violation of these Terms.

  • Your violation of any third party's rights.

  • Any User Content you submit through the Service.

19. Dispute Resolution


19.1 Informal Resolution


Before initiating formal legal proceedings, you agree to contact us at [email protected] and attempt to resolve any dispute informally for at least 30 days.


19.2 Binding Arbitration


If informal resolution is unsuccessful, any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in Essex County, Massachusetts.


19.3 Class Action Waiver


You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, collective action, or representative proceeding.


19.4 Exceptions


Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or breach of confidentiality obligations.

20. Governing Law


These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict-of-law principles.


Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Essex County, Massachusetts, and you consent to the personal jurisdiction of such courts.

21. Changes to These Terms


We may update these Terms from time to time. When we make material changes:


  • We will update the "Last Updated" date at the top of this document.

  • We will notify you via email and/or a prominent notice within the Service at least 30 days before the changes take effect.

  • Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes.

If you do not agree with updated Terms, you must stop using the Service and may request account termination and data deletion.

22. Contact Information


For questions, concerns, or requests related to these Terms:


Severability


If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.



Entire Agreement


These Terms, together with our Privacy Policy and any other agreements expressly referenced herein, constitute the entire agreement between you and Neurun regarding the Service and supersede all prior agreements and understandings.



Waiver


No waiver of any provision of these Terms shall be deemed a further or continuing waiver of that provision or any other provision. Neurun's failure to assert any right or provision under these Terms shall not constitute a waiver of that right or provision.



Assignment


You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Neurun may assign these Terms without restriction.



Version History


2.0

March 5, 2026

Complete rewrite for SOC 2 compliance. Accurate RunConcierge branding. Added AI data processing transparency (Section 4). Added health and fitness data terms (Section 5). Added connected services section (Section 6). Added data breach notification commitment (Section 15). Added service availability commitments (Section 13). Added security commitments (Section 14). Added data ownership and portability rights (Section 8). Added account termination and data deletion provisions (Section 16). Removed irrelevant advertisers section. Set currency to USD. Enhanced medical disclaimer prominence. Aligned governing law to Commonwealth of Massachusetts. Referenced Privacy Policy at correct URL.


1.0

Original

Initial Terms of Service (Termly template).